If I make a claim on my own insurance policy, can I choose my own repairer or do I have to go with my insurance company’s repairer?

We reserve a right to decide which repairer we want you to go to. You can choose your own repairer but you must have in mind that there are several benefits in letting us choose the repairer for you or choose one of our associates.

If you are not too concerned either way, there is one main advantage of going with our chosen repairer. If you choose am associated repairer, he will be responsible for the quality of the repairs and the materials used, and we shall handle any complaints about the timelines and conduct or behaviour of the repairer. Additionally, the repairer guarantees the repairs for one year. If you choose your own repairer, we will not accept responsibility for the quality of the repairs and materials used. It will then be up to you to dispute any unsatisfactory or inadequate repair issues with the repairer yourself.

 

You must also have in mind that if you choose to have your car repaired at one of our many associated repairers all over Cyprus you will enjoy our exclusive Key2Key Service which provides you with a free vehicle while your car is being repaired. As soon as it is again ready for the road, our associate will deliver it to your doorstep at no extra cost.

Tags: associates, materials, repairesr

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