How does car insurance claim work?

Do you know how a car insurance claim works? If not, you are like thousands of people. Although people pay premiums to their car insurance companies, many really don't know what happens if they actually have to use it. The good news is that car insurance claims are pretty straightforward. They have four parts: the submission of a claim, the assessment, the decision on liability and the payment. Most of our claims are processed and paid within 24 hours after the assessment of the claim has taken place.

 

The first part of any claim is the submission process. It includes a call to us and the submission of a claims report. A claims report includes the details of an accident, driver’s details, insured vehicle details, third party details, details of injuries if any, names and contact details of witnesses if any, and miscellaneous information such as the police report. With this information, a clerical person sets up a claim, assigns a claim number and a claims adjuster to it for handling.

 

The second and third part of a claim is the assessment and the decision on liability. After a claims adjuster gets the initial report of a claim, he tries to verify the details and determine who is at fault. This normally includes the review of vehicle impacts and photos, police reports and statements from each driver. The claims adjuster then uses all of this information to determine if any motor vehicle laws were broken and who caused the accident. This process is completed within 24 hours of receipt of claim.

 

The last part of a claim is payment. Once a claims negotiator determines who is at fault for an accident, payments are in order. Car payments will be paid based on estimates completed by internal assessors that work in the Technical Team of our company or by external assessors who are hired by the Technical Team.  Our claims are paid to beneficiaries within 24 hours from the completion of the assessment provided we are paying the customer directly or the garage. Unless there is a bodily injury claim or rental, the issuance of payment ends the claim's process. It is then closed without further follow-up by anyone.

Tags: assessment, liability, technical

Related entries:

Gan Direct

Copyright © 2012 Gan Direct, All Rights Reserved ®