What do I do if my car breaks down? Or What Roadside assistance do you offer? I have heard that you will only transfer me 16km is this true?

In the event of a Breakdown all you have to do is call us on 800 5 10 15, which operates 24 hours a day, 365 days a year, and one of the members of our 24hour Roadside Assistance Team will be by your side in a maximum of 24 minutes within town limits and up to 60 minutes outside these limits. We will try to fix your problem onsite. This applies to any breakdown in the whole of Cyprus, regardless of your initial location.

In the case your vehicle cannot be fixed onsite, you will be transferred to a local repairer, within a 16km radius from your Home/Business Address if this is in a 16km radius from the breakdown point. If not, you will be transferred to a local repairer in a 16km radius from your breakdown point. Your vehicle can, of course, be transferred to a further location but incurring the additional cost of doing so. However, if you have the additional benefit called “Relay”, we will transfer your vehicle to any location of your choice, free of charge!

Nevertheless, if your repairer is not within these limits or if you prefer to, we can transfer your vehicle to one of our network repairers and you will benefit from 12 months guarantee to all repairs, along with a FREE replacement car until yours is repaired!!! This is a free benefit called “Key2Key+” and is offered to all our customers! If you would like to benefit from our free courtesy car visit the links Key2Key and Key2Key+

 

 In this scenario that the home or business is in the 16km radius we will transfer your vehicle to a 16km radius from your home or business.

So, suppose the distance between Breakdown and Home or Business is 16km, and the distance between your Home or Business and your mechanic is 16km. Then we will transfer you to your local mechanic, at a total distance of 32km. The same applies to all locations of your preference that fall within this area (grey area in the diagram).

 

In this case, as the Home or Business is not in the 16km radius from the breakdown, we will transfer your vehicle to a local repairer in the 16km radius from the breakdown. Anywhere you like in the grey area. This of course would exclude any restricted or dangerous areas, e.g. if the vehicle has broken down on the highway and you would like for it to be transferred 16km and left on the side of the highway, this would not be possible. Other than that though, it is up to you to choose the destination of your preference, within the 16km radius.

Let’s see below some practical examples to understand how this works:

Tags: Home/Business Address, Key2Key, Key2Key+, Relay

Related entries:

Gan Direct

Copyright © 2012 Gan Direct, All Rights Reserved ®