What if I can’t pay the excess?

The excess is the amount you have agreed to pay in the extent of a claim. In a way we are asking you to contribute an amount to the costs of the claim. If you are in financial difficulty you may not be able to pay the excess. If this is the case, ask to take the excess out of any claim you are to be paid. In the alternative, ask to make payments by instalments. It is unreasonable for us not to agree to do this. We cannot refuse your claim just because you cannot pay the excess up front.

Tags: excess, financial difficulties

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